PUREVIA INDUSTRIES believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

PUREVIA INDUSTRIES does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the PUREVIA INDUSTRIES, it’ll take 6-8 days for the refund to be processed to the end customer.

Effective Date: 01/04/2025

At https://pureviaindustries.com, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We may collect the following types of information:

• Personal information (name, email, shipping address, payment details)

• Usage data (IP address, browser type, device type, browsing behavior)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Improve our website and services

• Send marketing communications (if you opt-in)

• Prevent fraud and enhance security

3. Data Sharing

We do not sell your personal information to third parties. However, we may share your data with:

• Service providers (e.g., payment processors, delivery services)

• Law enforcement, if required by law

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. You can adjust your browser settings to refuse cookies.

5. Security

We take appropriate measures to protect your information, including encryption and secure storage. However, no data transmission over the internet is completely secure.

6. Your Rights

You can access, correct, or delete your personal data by contacting us at pureviaindustries@gmail.com.

7. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted with an updated effective date.