Effective Date: 01/04/2025

1. Cancellation

Orders can be canceled within 2 hours of placing the order. To cancel your order, please contact

us at pureviaindustries@gmail.com or through your account on our website.

2. Refund Eligibility

Refunds are available under the following conditions:

• The product is damaged or defective

• You receive the wrong item

• You cancel your order within 2 hours

3. How to Request a Refund

To request a refund, contact us at pureviaindustries@gmail.com with your order number and a

description of the issue. We will process your refund as soon as possible, but please allow 7 days

for the amount to be credited to your original payment method.

4. Non-Refundable Items

Certain items, such as items like personalized goods, perishable items, etc., are non-refundable.

5. Return Process

If your item qualifies for a return, you will need to send it back to us within 7 days of receiving

your order. The item must be unused, in its original packaging, and in resalable condition.

6. Refund Timeframe

Once your return is received and inspected, a refund will be issued to your original payment

method. Refunds can take up to 7 business days to process.